I’ve been a long time iPhone user, first with a 3GS in 2009 and then an iPhone 5 in 2012. So at 3+ years old my iPhone 5 was getting a bit long in tooth. My colleague Nick recently replaced his iPhone 5 with a OnePlus 2 and he was very happy with it. Envious of that big screen and also it’s relatively cheap price, I decided to give it a go. I also wanted to try out Android as I’d heard good things.
I wasn’t impressed.
On the phone hardware side: The ringtone was quiet and the vibration unnoticeable when in a pocket. I managed to cause it to crash a few times by accidentally hammering the back button. It would get hot. And battery life wasn’t amazing.
On the Android side: I didn’t like Android’s way of doing notifications. Some web pages would run really slowly, and I don’t tolerate lag in a brand new phone.
As for that big screen – well, the apps didn’t feel optimized it – e.g. Facebook would still only show one news story at a time. Even with the smallest font there wouldn’t be much text on the screen at once, just lots of white space and big buttons. So the big screen felt wasted.
After 5 days I gave up on it and decided to go back to my iPhone 5, so I attempted to return the OnePlus. And that’s where their pathetic support team got involved. I started the returns process on Feb 16, and so far I’ve had 12 messages back and forward confirming my address, and confirming whether or not I want to return the cover, over and over. Finally today, March 11, I received an RMA form. So it’s taken almost a month of backwards and forwards with “Joey” and “Alex”. Let’s see how long it takes to get the money into my account.
Update: it took another month for the RMA to be processed, and I hadn’t heard anything until I chased them, so in total it took 2 months (and 18 emails) just to return the phone and get a refund.